Here for Good: How Keywest Technology Celebrates Exceptional Customer Care for 25 Years
At Keywest Technology, we are celebrating 25 years in the digital signage and digital solutions world. In our 25 years, we have found and believe that great customer care is the key to building lasting relationships with our clients. We go above and beyond to ensure that every interaction with our customers is a positive one, which is why we call our customer support TotalCare, and our approach to customer care The Keywest Difference.
Personalized Attention and Solutions
One of the ways we establish great customer care is by providing personalized attention to each customer. We make sure to listen to their needs and concerns, and we work with them to find the best solution for their unique situation, across every step of the process. From our sales team determining the perfect signage for your organization, to our product education preparing your team for software use, and our support team available every step of the way to ensure a successful setup and use, we understand that each customer is different and we strive to provide them with the best possible experience suited to them.
Building Trust and Transparency
We believe that building trust is essential to creating a long-term relationship with our clients. That’s why we are always transparent and honest with our customers, another important tenet of the Keywest Difference. We make sure to communicate clearly and openly with our customers, and we are always willing to admit when we make a mistake. We believe that mistakes are an opportunity to learn and improve, and we take responsibility for any issues that may arise. Our software has no additional hidden fees or sudden costs like most other digital signage companies. What you see is what you get, with our transparent software and hardware pricing.
TotalCare Support
Another way we establish great customer care is by providing exceptional support. Our TotalCare support provides a team of knowledgeable and friendly support staff who are available to answer any questions or concerns that our customers may have, or accept feedback on our process, feature requests, and testimonials. We also provide resources, such as on demand self-paced product training, an extensive knowledge base, and QuickSupport videos to help our customers get the most out of our products and services. We believe that providing exceptional support is not only an essential component of great customer care, but the most important part of great customer care.
25 Years in the Making
We are committed to establishing great customer experiences here at Keywest. We understand that our success is directly tied to the satisfaction of our customers, and we work hard to exceed their expectations above and beyond anything they could have imagined. We believe that by providing personalized attention, being transparent and honest, and providing exceptional support, we can build lasting relationships with our customers and help them achieve their digital signage solution goals.
If you are a Keywest customer, thank you for choosing Keywest Technology for your needs. We are here for you and we are committed to providing you with the best possible experience. If you’re new to Keywest or learning about us, be sure to take a look at a in-depth view of what The Keywest Difference is like, to make your digital signage a Day At The Beach.
